Refund and Cancellation Policy

This policy explains when and how payments made on Online Challan Pay are refunded. It forms part of our Terms and Conditions.

1. Full refund (challan amount + convenience fee + GST)

• Money was debited but the order shows as failed or was not created.
• You paid twice for the same challan (duplicate payment).
• The challan was already paid or disposed before we could settle it.
• We are unable to settle the challan for any reason within our control.
• You cancel before we start the settlement (see section 4).

2. Partial refund

• Court challans: if the court sets a lower amount, the difference is refunded. If the court does not accept payment, the challan amount is refunded; the convenience fee is also refunded unless the delay or rejection was caused by incorrect information you gave.
• If only some challans in an order could be settled, the amount for the others is refunded.

3. No refund

• After a challan has been successfully settled with the authority. Payments made to authorities cannot be reversed by us.
• Where the challan was correctly settled but you selected it by mistake.

4. Cancellation

You can cancel an order by calling +91 92868 66883 or writing to [email protected] with your order ID before the settlement has started, normally within 2 working hours of payment. Once settlement has started, the order cannot be cancelled.

5. Timelines

Approved refunds are initiated within 2 working days and are credited to the original payment method within 5–7 working days, depending on your bank. Failed transactions where money was debited are usually reversed automatically by your bank or the payment gateway within the same period.

6. How to request a refund

Email [email protected] or WhatsApp +91 92868 66883 with your order ID, registered mobile number and the reason. We reply within one working day. If you are not satisfied, contact our Grievance Officer.