Legal
Service Delivery Policy
Last updated: 18 October 2026
Online Challan Pay provides a digital service. Nothing is shipped physically. This policy explains how and when the service is delivered.
1. What you receive
- Instant: an on-screen payment receipt, plus an SMS / WhatsApp confirmation with your order ID.
- After settlement: a status update when each challan is cleared on official records.
- On request: a GST tax invoice for the convenience fee, sent by email.
2. Timelines
| Stage | Typical time |
|---|---|
| Payment receipt | Instant |
| Settlement started (online challans) | Within 24 working hours |
| Reflected as paid on official records | 24–72 working hours (up to 7 working days) |
| Court (virtual court) challans | As per the court's schedule |
Working hours are Mon–Sat, 10:00 AM – 7:00 PM IST, excluding public holidays. Delays caused by authorities, courts, data providers or banks are outside our control; we will keep you informed.
3. Where we deliver
The service is available for vehicles registered in India, subject to availability of records from data sources for that state.
4. If something goes wrong
If a challan is not settled within the timelines above, contact us with your order ID. Unsettled amounts are refunded as per our Refund and Cancellation Policy.